Frequently asked questions

La Conciergerie is at 2 Boulevard du Palais on the Île de la Cité, in the 1st arrondissement of central Paris. The nearest Métro is Cité (line 4); Châtelet and Saint-Michel are a short walk across the bridges, and RER B and C stop at Saint-Michel - Notre-Dame.

Both. It began as the Palais de la Cité, the medieval royal palace of the kings of France, and after the court moved to the Louvre in the 1360s it became a courthouse and prison. During the French Revolution it was the Revolution's most feared prison, which is what most visitors come to see.

Yes. Every ticket includes the HistoPad tablet, handed to you on arrival. Point it at a room and the medieval palace - or the prison of 1793 - rebuilds itself around you in 3D, with reconstructions of the great hall, the kitchens and Marie-Antoinette's cell.

Yes. The monument marks the place of her imprisonment, where she spent her final 44 days before her execution in 1793. A commemorative chapel was later raised on the site of the original cell, and a reconstruction helps visitors picture how it looked at the time.

That is the Salle des Gens d'Armes, the Hall of the Men-at-Arms - a vast rib-vaulted Gothic hall from the early 14th century, considered the largest surviving medieval hall in Europe. It once fed and housed the royal palace's staff and is the architectural high point of the visit.

Yes. We secure your entry in advance so you bypass the on-site ticket-office queue and go straight to the door with the confirmation we email you.

Confirmation is emailed to you within hours of booking, usually much sooner. Your entry document and a free 5-minute audio guide arrive before your visit - no app or printing required, though a printed copy never hurts.

We aim to keep your visit flexible. Tell us your preferred date at checkout and we confirm the entry arrangement for that day afterwards. If the monument requires a specific time on your chosen date, we'll let you know when we confirm - so there are no surprises at the door.

Yes, and it's the natural pairing - the two monuments sit barely a two-minute walk apart on the same island, once part of the same royal palace. Our combined ticket covers skip-the-line entry to both, so you can see the great hall and the stained-glass chapel in a single morning.

Adult entry is €25, including the HistoPad tablet and our free audio guide. The combined Conciergerie + Sainte-Chapelle ticket is €36. Prices shown are our concierge rates and include our service fee.

Children under 18 and EU residents under 26 enter the monument free of charge, so we don't sell a ticket for them - just bring valid photo ID showing age and, where relevant, EU residency. Our tickets are for paying adult visitors, who get skip-the-line entry and the included HistoPad.

Allow about an hour to an hour and a half. The monument is compact but the HistoPad reconstructions reward time, and pairing it with Sainte-Chapelle next door makes an easy half-day on the Île de la Cité.

The main medieval halls have step-free access, but some areas have steps and uneven historic flooring. Contact us before your visit and we'll share the current accessible routes and any assistance the monument offers.

The monument is open daily from 9:30 to 18:00, with last admission shortly before closing. It is closed on 1 January, 1 May and 25 December. Hours can vary on a few special dates, so check your confirmation.

Early morning, right at opening, is calmest and lets you have the great hall almost to yourself before the day's crowds reach the Île de la Cité. Late afternoon is quieter too. Midday is the busiest stretch on the island.

You get a full refund. We only confirm once your entry is locked in, and if anything prevents us delivering it, you are refunded in full.

Reach out to our concierge team as early as you can and we'll readily rebook your date where the monument allows it. Refunds are guaranteed in the event we cannot deliver the entry you booked.